Our Policies

Privacy Policy

Our Commitment to Data Protection: In full compliance with the UK General Data Protection Regulation (UK GDPR), we ensure the highest standards of data privacy. Personal information is collected only with explicit consent, used solely for its intended purpose, and stored securely. We enforce strict access controls and conduct regular audits to prevent any unauthorized data breaches.

Security Policy

Robust Cybersecurity Measures: Our security protocols are in line with ISO 27001 standards. We employ state-of-the-art encryption, intrusion detection systems, and conduct frequent vulnerability assessments to safeguard against cyber threats. Regular staff training ensures ongoing vigilance against emerging security risks.

Content Management Policy

Effective Content Governance: Content is managed in accordance with the UK’s Online Harms White Paper guidelines. We ensure accuracy, relevance, and appropriateness of content, with clear lines of responsibility for content creation, approval, and publication. Regular reviews and updates are scheduled to maintain content integrity.

Accessibility Policy

Adherence to Accessibility Standards: Our designs comply rigorously with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards. We conduct accessibility audits and user testing to ensure our websites are usable by people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Backup and Recovery Policy

Comprehensive Data Protection: In alignment with the UK Data Protection Act 2018, our backup and recovery procedures ensure data integrity and availability. Regular backups are stored in multiple secure locations, with rapid recovery solutions in place to minimize downtime in the event of data loss.

Hosting Policy

Reliable and Secure Hosting Solutions: Our hosting services guarantee 99.9% uptime, in line with industry best practices. We provide scalable hosting solutions with robust disaster recovery plans, ensuring continuous operation and data protection.

Service Level Agreement (SLA)

Guaranteed Service Excellence: Our SLA details response times, issue resolution protocols, and maintenance schedules. We commit to transparent communication and regular service reviews to ensure continuous improvement and client satisfaction.

Change Management Policy

Structured Change Implementation: Changes to websites are managed through a formal process, including impact analysis, stakeholder consultation, and thorough testing. This ensures changes are made smoothly, with minimal disruption to services.

Quality Assurance Policy

Dedication to Excellence: Our QA policy encompasses rigorous testing methodologies, compliance checks against UK web standards, and regular audits. We ensure every deliverable meets our high-quality benchmarks before deployment.

Environmental Policy

Sustainable Business Practices: Our environmental policy aligns with the UK’s commitment to carbon neutrality. We employ energy-efficient technologies, promote remote working to reduce commuting emissions, and advise clients on eco-friendly web solutions.

Health and Safety Policy

Prioritizing Workplace Safety: In compliance with the UK Health and Safety at Work etc. Act 1974, we maintain a safe work environment. Regular risk assessments, staff training, and adherence to safety protocols are integral to our operations.

Staff Vetting Procedures

Rigorous Staff Screening: In line with UK employment laws, our vetting process includes thorough background checks, ensuring staff reliability and security. This includes criminal record checks, employment history verification, and necessary certifications.

Sustainability Requirements Policy

Commitment to Eco-Friendly Practices: Our sustainability policy goes beyond compliance, focusing on reducing our ecological footprint through sustainable web design practices, energy-efficient office management, and advocating for green hosting solutions.

Equality and Diversity Policy

Fostering Inclusivity and Equality: We adhere strictly to the UK Equality Act 2010. Our policy ensures a workplace and service provision free from discrimination, with initiatives to promote diversity, inclusivity, and equal opportunities in all aspects of our business.